InsideMaps Capture
Problem we were facing
Revenue hits a roadblock when there is a genuine dissatisfaction from customers when using certain services in our application. And that is what happened to us. Our customers were not happy using our feature.
Team
- Jr Designers: 5
- Product owners: 2
- Software Engineers: 3
- Lead Product Designer (me)
Overview
Insidemaps Capture is feature within the Insidemaps application. It's main job is to make sure any user can complete the capturing process without any problem. But currently that is not the case, it is somewhat hard to navigate around the whole system
Quantitative Research - Phase 1
Initial phase was divided into two parts. Part 1 was mostly quantitative analysis where I interviewed a group of 20 people. Questions were carefully crafted to generate relevant data. One example is given below :
Qualitative Research - Phase 2
Final Improvements I made
These are the imporvements I made after taking all the research into account.
Updated Components :
Redesigning the components library to fit the improved design and interaction
Why it works? :
Results & Next Step
